Not sure how this one slipped past me. At the beginning of this month, American Lawyer posted a six-minute interview with J. Stephen Poor, Managing Partner of Seyfarth Shaw on how Six Sigma is working out for the firm.[1] There's not much we haven't heard before about Seyfarth Lean in this video, but one interesting nugget is that Seyfarth Shaw is rolling out a client feedback mechanism modeled off of the ACC Value Challenge that is tied to Seyfarth Lean, which will go out to all the firm's clients.
Bill Henderson provides more detailed notes on the video on a post to his Legal Profession Blog.
[1] Six Sigma at Seyfarth, American Lawyer, Apr. 1, 2010, http://www.law.com/jsp/tal/PubArticleTAL.jsp?id=1202447191899&Six_Sigma_at_Seyfarth&hbxlogin=1&loginloop=o.
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